Refund policy
Amelie Jewelry Return Policy
1. Right to Return At Amelie Jewelry, we strive to offer high-quality products and want you to be satisfied with your purchase. If you are not happy with your purchase for any reason, we offer a return or exchange period of [7] days from the delivery date.
2. Return Conditions
- Products must be in their original condition, unused, and in their original packaging.
- Customized or intimate products (e.g., custom jewelry, intimate products) are not eligible for return unless they are damaged or defective.
- Original shipping charges are non-refundable.
- For defective or damaged products, please see the "Defective or Damaged Products" section below.
3. Return Process To request a return, follow these steps:
- Log in to your account at [your website name] and access your order history.
- Find the order you wish to return and follow the instructions to initiate the return process.
- Complete the return form, providing the required information.
- Our customer service team will review your request and provide a return authorization if it is eligible.
- Securely package the products and ship them back to the address provided in the return authorization.
4. Defective or Damaged Products If you received a defective or damaged product, please contact us within [7] days of receiving the product. We may offer a full refund or a replacement, depending on your preference. To process a return for a defective or damaged product, follow the same steps outlined in the "Return Process" section.
5. Refund Timelines Once we have received and processed your return, we will notify you and proceed to issue a refund within [7] business days. Please note that the time it takes for the refund to reflect in your account may vary depending on the payment method used.
6. Contact If you have any additional questions or need assistance with your return, please contact us through ameliejewelry87@gmail.com, and we will be happy to assist you.